Someone approaches the counter. Ask what you would actually ask: every question you choose reveals their answer. Then decide: self-care, intervene, refer, or escalate now. The most dangerous presentations walk in asking for the mildest products.
Heartburn for a few days
“I've had heartburn for the past few days. Is there something I can take?”
What do you ask?
Your call:
A cough that lingers
“I've had a cough for four days. What can I take?”
What do you ask?
Your call:
The worst headache aisle
“Which of these is strongest for headaches? Mine started this morning and it's the worst I've ever had.”
What do you ask?
Your call:
Sneezes and a steering wheel
“Hay fever's started again. Can I get something that won't knock me out? I drive a school bus.”
What do you ask?
Your call:
Backed up on a new prescription
“I need something strong for constipation. Nothing's happened for five days.”
What do you ask?
Your call:
Scenarios use jurisdiction-neutral language; product scheduling and pharmacist scope vary by region and are governed by local rules.